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When we think of websites to buy everything to do with travel, Submarino Viagens is certainly one of the most famous places in Brazil.
In a search among travelers, Submarino Viagens is one of the main sources of research and also an effective source for buying what you need.
But for those who still don't know the site and aren't sure, we've decided to include this quick analysis that will help you discover the whole truth.
I think it's important to mention: just as it's not uncommon for Brazilians to shop online, online travel prices are MUCH MORE DISTRIBUTED than physical agency prices, and so on.
How do you know if Submarino Viagens is safe, even if you've never bought from them?
It's common to feel a chill in your stomach when you make your first purchase, that you have to “pay to see” and that you're afraid if everything goes well.
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Fortunately, there are many reports on the Internet, but there is also a good alternative: Reclame Aqui.
If you're not familiar with it, Reclame Aqui is a platform where you can see the opinions of other readers and also see how the company has behaved in relation to complaints.
In short, we can highlight a few things about Submarino Viagens:
The company's overall score is normal (6.2/10), which is above the average for large companies in Brazil.
Take a look at the page, the main complaints are related to refunds and data changes (mainly airline tickets).
This is really frustrating, but unfortunately we can't upload and say that Submarino Viagens is reliable, just because of this information.
In the case of data changes, companies ALWAYS charge a TAX, i.e. so that Submarino doesn't have to bear the costs, so that they are passed on to consumers.
To understand this, our recommendation to you is:
Before making a purchase, make sure that the date is ideal, that there are no unforeseen circumstances, etc., because if changes are necessary, you will unfortunately pay tax.
That said, we can say that this is an issue that Submarino Viagens ends up being criticized for, but it is in line with the policies and taxes that the companies they sell to charge.
What can you buy at Submarino Viagens?
Currently, the official Submarino Viagens website is one of the most complete to help you plan your trip, whether national or international.
This is because it works in many areas and offers more opportunities, such as:
Ticket
Hotel
Package
Travel insurance
Cruises
And much more...
For those who like to hire everything from one company and don't mind the extra work of organizing everything, I recommend Submarino Viagens.
And the cool thing is that there's a different offer every day, so it's worth keeping an eye out for a dream destination campaign!
Is Submarino Travel really reliable?
The answer is yes, Submarino Viagens is reliable and trustworthy because it has a 6.1 (max. 10) satisfaction rating, as well as 99.9% of all complaints answered.
It's the reputation of a reliable company that cares about quality work.
But to sum up, we have three main points to keep in mind:
Convenient: As time goes by, I like to skip the bureaucracy and save time by choosing fast and convenient services. Usually a physical purchase takes a long time, sometimes it's a crowded branch and so on. I especially like the internet because I can make reservations almost 24 hours a day, depending on my schedule.
Valor: As I mentioned earlier here, the price on the internet is much lower than in physical stores and agencies. The reason for this is simple: there are many more competitors competing for prices and the volume of sales is also much higher, which means they have better negotiations with suppliers... and you win at this game!
Promotions: It also reinforces the idea that you can follow the promotions and keep track of the price reductions on a daily basis... you can save a lot if you're lucky (and here it really is luck).
To conclude on Submarino Viagens...
With all the information mentioned here on the site, we can say that Submarino Viagens is a safe site.
My recommendation is that when you place your order (on the official website), you have to be patient to get the voucher for what you bought.
This always generates anxiety and even a little fear, but the delivery time varies from company to company and Submarino's average is up to 5 working days.
* Information source: https://www.submarinoviagens.com.br/atendimento/faq
